Many of our customers using AOL as their browser encounter difficulties when accessing certain features of our website. For optimal experience of NPDLink.com and its features, (or if you are facing problems) we highly suggest the following:

For difficulties accessing the NPDLink.com:

1. Use Internet Explorer or a Mozilla browser.
2. Click on your computer's Start Menu
3. Select Programs
4. Select Internet Explorer, Firefox, Safari, Netscape, or MSN
5. The browser will appear, copy and paste the following url: http://www.npdlink.com

For difficulties receiving mail from NPDLink:

Please be sure your e-mail is set to accept mail from all users; do not set the preferences to accept mail only from the people you have listed and do not set them to only accept mail from AOL-users.
Sometimes the settings are this way by default so please check the settings (instructions are below).

If you don't have your mail program set properly, some or all people will not be able to contact you.
NPDLink.com will receive a bounce message telling them you are "NOT ACCEPTING MAIL FROM THIS SENDER" and will be unable to reach you.
You will not receive replies to your feedback that you submit, you won't receive the automated messages informing you of any replies to your posts and you will not be able to receive requests for help.

If you set your mail options to accept mail only from AOL-users, anyone who is not an AOL-user will be unable to contact you.
If they try to send you a message, they will also receive a bounce notice telling them know you are "NOT ACCEPTING MAIL FROM THIS SENDER".

How to correct your AOL mail preferences if they are not set properly to accept mail from all users

1. Go to Keyword: mail controls.
2. Set them to accept mail from non-AOL users.
3. Set them for each screen name that you want to receive the mail from (ie. screen name that you use to send someone a message).
4. Be sure the controls are not set to only accept mail from the people you specify on your list.